Missed Appointments

When you book an appointment with us, that time is set aside for you - and ONLY you. We will always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time. If you are late you are still charged for the full appointment. To ensure you get the full time booked, please arrive 5-10 minutes early.

Please understand that missed appointments prevent us from catering to other clients. Massage Therapists only receive payment once they have delivered a service, if you do not show or cancel last minute then we do not get paid.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full amount of your appointment.

Cancellations

In the event that you are unable to keep your scheduled appointment with us, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voice-mail system. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so your healthcare provider will make an exception to the above policies on those rare occasions.